Guest Blogger Stephanie Swinscoe, Lead Experience Coordinator – Poway Campus
At Bellus Academy we pride ourselves on our 5 star Customer Service. The moment you walk in the front doors you are warmly greeted by our Experience Coordinators. In both our salon and spa areas we have water infused with fresh cucumbers for your drinking pleasure. Your student service provider is promptly waiting for you and excited to get to know more about you and your needs prior to your appointment. We love to suggest other treatments that would correlate well with the service you are receiving. At Bellus Academy, the students and staff excel in product and ingredient knowledge. If you have any questions or would like suggestions there is always someone there to assist you. We love to get to know our clients and build relationships with them as well.
In addition to providing great Customer Service on-site at Bellus, here are other ways in which we delight our clients:
• An attractive referral program: Refer 3 clients and your next service is complimentary.
• Your Birthday: Bellus Academy offers you 15% off services.
• Email: Our Salon and Spa promotions for that month are sent out. If you would like to receive our monthly promotions, please see one of our friendly experience coordinators.
• Social Media: Whether it is on Facebook, or Twitter, we are always finding ways to connect and continually update our students along with our clients, as well as staying current within the industry.
Every communication or interaction with another person is a moment when you connect with that person. Every connection, no matter how short or long, has an effect on your life and their life. As someone who works in Customer Service, we have the opportunity to inspire our guests. This is our chance to make a difference in someone’s life.